Academics
Product Operations for Civic Tech (OPS-310)
OPS-310 — Roadmaps, service desks, and measurement for public digital services.
About this course
Roadmaps, service desks, and measurement for public digital services. Students leave with work they can show a hiring committee, a graduate-school reader, or a civic partner—not a stack of ungraded exercises.
Learning outcomes
- Write a service catalog
- Define SLAs
- Instrument a feedback loop
Who it is for
Undergraduates in the major, continuing students, and working learners who need studio-paced practice with public-facing projects.
